Utility Billing

The Utility Billing Office manages the City's billing for water, wastewater, recycling, and trash service. Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers.


Due to the COVID-19 pandemic, in March 2020 the City of Grapevine temporarily suspended penalties and disconnections for utility customers.  Beginning August 1, 2021, penalties and disconnections for delinquent accounts will resume.  This means account balances not paid by the due dates will be subject to penalties, and delinquent accounts with a past due balance after August 1, 2021 will be subject to disconnection.  To avoid penalties and disconnection, payment arrangements must be made in advance by calling the Utility Billing office at 817.410.3173.  Per City Ordinance, once service is disconnected, the account balance must be paid in full prior to reconnection of service.